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Snow sleds home > Sledding information center > Snow sleds FAQs

Snow Sleds Frequently Asked Questions

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How long will it take for me to receive my order?

Orders are usually received in 2-7 business days. All orders placed during normal business hours are processed same day. Most orders are shipped within 24-48 hours, depending on time of order and warehouse status on shipping items. If the item is customized, please allow an extra day for customization.
**Please place your order by December 15 to ensure delivery before Christmas!

Which methods of payment do you accept?

Visa, Mastercard, Discover, American Express

How much do you charge for shipping?

See our shipping information page for more information

Can I place my order over the phone?

Yes. Just call toll-free at Monday – Friday 9 a.m. – 5 p.m. MST

How can I be sure of the quality of the sled I order?

Every item we sell is guaranteed. We have been in business for over ten years.

How do I exchange or return an item?

Damaged or Defective Items
If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

We work hard to make your shopping experience an enjoyable one.

Credit and Return Time
Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

* Notice: Some products such as custom made items cannot be returned or exchanged unless item was received defective, damaged or broken. Please see our customer service page for our full return policy.

Canceling Your Order
If you have placed an order and would like to cancel it, please call us at within FOUR hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

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