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sleds customer service
Customer Service Center
here to see our selection of snow sleds
for visiting SnowSleds.net.
Every day we help customers find the winter sleds,
snow toys and gifts they need. With a huge selection of sledding
products including toboggans, saucers, wooden sleds and more, you
are sure to find just the item you are looking for. We have been
in the snow sled
business since 2005 and truly appreciate the opportunity
to serve you today and in the future!
Having trouble placing a sled order online?
Have a question about a product? Want to check on the status
of your snow sled order?
Call our friendly and knowledgeable customer service department
and they can take your order over the phone, give you more info
about a product and answer any other questions you may have.
Customer service number: IN Transition: New Phone Number to Follow Shortly
Monday – Friday 9 a.m. – 5 p.m. MST
Customer service email:
Monday – Friday 9 a.m. – 5 p.m. MST
Return Policy on all snow sleds
We strive for loyal and happy customers and, if you
are not satisfied with your purchase please take advantage of our
"Money Back Guarantee" Return Policy.
If you are not fully satisfied within 30 days of the
delivery date, please return your order to us. Call our dedicated
customer service at and they will assign to you a
Return Authorization Number (RAN) which allows us to keep track
of the return.
Our "Money Back Guarantee" is meant to make
your shopping experience enjoyable, convenient and risk-free. You
may return any item for a full refund of the purchase price less
any shipping charges.
The returned product must be in new and unused condition,
in the original box with all the documentation, parts and accessories
to insure full credit. "New and unused" means sale-able
condition, not dirty and not washed. We cannot accept returns for
an item with any indications that it has been used.
Return shipping costs are your responsibility unless
the item is damaged or defective. Custom items (engraved on not returnable) Tthere is a 15% restocking fee for all other items. If you
have any questions about the restocking fee as it pertains to your
order please call us before we ship the product as once it leaves
the warehouse we have incurred our cost.
We love satisfied customers so if you have any questions
about this policy, please feel free to contact us via e-mail at
or via telephone at .
Note: Shipping charges
cannot be refunded.
Please allow us 10-14 days once we have received your
return to process and credit your credit card.
Damaged or Defective Items
If your order arrives at your door damaged, broken
or defective, we will either replace the broken parts if possible
or ship out a new one completely at our expense.
Requests for replacement parts will be processed as
quickly as possible. Please note that we are not able to express
ship replacement pieces.
We work hard to make your shopping experience an enjoyable
Credit and Return Time
Please give us some time to process your return/exchange.
It takes about 10 business days for us to receive the returned or
exchanged product back from you. Within 72 hours of receiving the
item back in our warehouse, you will receive an e-mail that reflects
that your credit card has been credited.
All refunds granted are for the purchase price of
the product only and can only be issued to the credit card used
Canceling Your Order
If you have placed an order and would like to cancel
it, please call us at within four hours of placing
your order to cancel it free of any charges.
Don't worry! Even after the four hours, our friendly
customer service will do all that we can to stop the items from
being processed and/or shipped but there is no guarantee that we
will be able to stop it in time
We promise never to sell any customer's information
to any third party. This is our pledge to you, our customer. Any
information gathered on this site will be used only by SnowSleds.net.
One month after your order is placed; your credit card information
is automatically deleted from our database. Your privacy is our
first and main concern. We understand that you want to be able to
purchase snow sleds online and not have to give away your personal
information to do so.
Limitations: Even though we try our best to ensure
your privacy and security and always look to use the best available
and tested technologies to guard and protect our web site and our
customers, we face the same risks as all Internet companies.
More helpful links:
Entire snow sled product catalog
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